Vicidialnow Call Center Software
As India is IT HUB, there are many business related with software as well as call center. It is enterprise level classic
solution for online call center business. Its flexible functionality provides amazing features to manage calls itself and pass the contact information to particular caller. As its now become routine that people starts business with calling to people and inform for the services they offer, vicidial is one the powerful open source software provides flexible solution for call center business.
Vicidialnow Features
- Web based Administration
- Web based Call Leads Management
- Agent Management
- Campaign Management
- Track Called Data
- Pass the automated call leads to person
- Automated Answer Machine Management
- Automated Voice mail Setup for campaign
- Automatic Call Recording
- Call up to two other customer numbers for the same lead
- Call restriction zone and week wise
- 3rd party conferencing
- 3rd party blind call transfer
- Set user levels and permissions for certain features
- Managers can listen-in on agent conversations
- Client web-app and admin web pages available in English, Spanish, Greek and German
Service we includes
- Installation of Vicidial Software
- Configuration
- Complete Setup and Demonstration
Please do contact us for vicidial additional detail.
